Terms of Service

By creating an account, accessing a workspace, connecting an integration, using the mobile app, starting a subscription, or otherwise using Hvaq, you agree to these Terms. If you use Hvaq for a company, you represent that you are authorized to bind that company to these Terms.

If you have a separate written agreement or order form with Hvaq, that document controls if it conflicts with these Terms.

Hvaq is built for HVAC, plumbing, electrical, roofing, and other home service businesses that want an AI receptionist and connected booking workflow. Platform features may include:

• AI receptionist call answering, intake, routing, call summaries, transcripts, recordings or recording links, and review workflows.
• Booking workflows for home service teams, including customer details, service addresses, requested trades, urgency, appointment windows, consent-to-book status, provider sync, and calendar sync.
• Dashboards, call history, customer history, analytics, usage reporting, billing, documentation, mobile app access, support, and administrative tools.
• Optional integrations with available providers such as Jobber, Calendly, Google Calendar, Apple Calendar, Retell, Stripe, RevenueCat, Supabase, Resend, communications providers, and planned ServiceTitan / Housecall Pro connections.
• Optional SMS, outbound calling, branded outbound calling, verified number support, notifications, webhooks, and other add-ons shown in the platform or order flow.

You are responsible for all activity under your account and workspace. Workspace owners and administrators control who can access company data, billing, settings, integrations, call records, documentation, and administrative tools. You must keep login credentials secure and notify Hvaq promptly if you suspect unauthorized access.

Hvaq relies on the configuration, permissions, disclosures, and operating rules you provide. You are responsible for:

• Provide accurate business profile, service area, hours, trade, pricing, routing, emergency, and booking information.
• Review AI outputs, low-confidence calls, urgent requests, rejected bookings, provider sync failures, and any information that may affect customer service or dispatch decisions.
• Maintain required caller, customer, employee, call recording, SMS, email, outbound calling, privacy, telemarketing, and opt-out disclosures and consents.
• Ensure that connected third-party accounts, calendars, field-service systems, phone numbers, and billing accounts are authorized for your use.
• Keep account credentials private, grant workspace access only to authorized users, and promptly notify Hvaq of suspected unauthorized access.

Hvaq may answer calls, place outbound calls when enabled, send or support SMS and email, create call summaries, store transcripts, store recordings or recording links, and send notifications or webhook updates. You are responsible for making any legally required disclosures and obtaining any required consents before using these features with callers, customers, employees, or other recipients.

You must honor opt-out requests and must not use communications features for spam, unlawful telemarketing, deceptive messaging, or activity that violates carrier, provider, or platform rules.

AI-generated transcripts, summaries, classifications, booking recommendations, guardrail flags, customer notes, and analytics can be incomplete, delayed, or incorrect. Hvaq is an operational tool, not a substitute for human judgment, dispatch supervision, emergency response, licensed trade advice, legal advice, or compliance review.

You should review important calls, urgent issues, disputed summaries, low-confidence outcomes, rejected booking attempts, provider sync failures, and any customer-facing information before relying on it.

Hvaq may connect to scheduling, calendar, field-service, billing, voice, email, SMS, analytics, authentication, data storage, and app store providers. When you connect or enable a provider, you authorize Hvaq to send, receive, store, and process the data needed for that workflow.

• You authorize Hvaq to exchange data with connected providers as needed to provide the requested workflow.
• Connected providers may have their own terms, privacy policies, rate limits, permissions, consent requirements, outages, billing rules, and data retention practices.
• If a provider changes its API, authorization model, webhook behavior, pricing, product rules, or availability, Hvaq features that depend on that provider may change or stop working.
• You are responsible for disconnecting providers you no longer want to use and for removing Hvaq access from the provider side where applicable.

Booking and dispatch features may create or prepare customer records, clients, service requests, jobs, invoices, appointment windows, booking links, calendar events, notes, and webhook status updates. You are responsible for confirming that created or synced records are accurate, authorized, and appropriate for your business before dispatching technicians or charging customers.

• Paid plans, included usage, overage rates, add-ons, trials, discounts, taxes, and renewal terms are shown in the platform, checkout, app store flow, or applicable order form.
• Voice minutes may be measured down to the second for usage reporting and may be converted into billable units according to the applicable plan or provider rules.
• SMS, outbound calling, branded outbound calling, verified number support, additional usage, and other add-ons may create separate recurring or usage-based charges.
• Web subscriptions and invoices may be processed through Stripe. Mobile subscriptions, purchases, restores, and cancellations may be handled through Apple, RevenueCat, or the applicable app store flow.
• Failure to pay, chargebacks, expired payment methods, excessive usage, provider suspension, or suspected abuse may result in limits, suspension, downgrade, or termination of access.

Unless a checkout flow, app store flow, or written agreement says otherwise, fees are non-refundable except where required by law. Canceling a subscription stops future renewals but does not automatically refund prior charges, usage, overages, or add-ons.

The Hvaq mobile app may provide call review, customer history, notifications, Apple Calendar sync, subscription status, purchase restore, and account features. Mobile features may depend on device permissions, operating system behavior, app store rules, RevenueCat, Apple services, and your workspace configuration.

Our Privacy Policy explains how information is collected, used, shared, and retained. You grant Hvaq the rights needed to host, process, transmit, secure, analyze, and display your workspace data and connected provider data so we can provide, support, secure, bill for, and improve the platform.

You may not use Hvaq for:

• Using the platform for illegal, abusive, deceptive, harassing, infringing, harmful, or fraudulent activity.
• Using Hvaq as the sole method for emergency response, life-safety dispatch, medical advice, legal advice, or licensed trade judgment.
• Attempting to bypass security controls, access another customer's data, interfere with the service, scrape non-public areas, or overload platform infrastructure.
• Uploading or transmitting malware, secrets you are not authorized to use, payment card data outside approved billing flows, or highly sensitive information that is not needed for the service.
• Using outbound calling, SMS, email, or integrations in a way that violates consent, opt-out, carrier, provider, or platform rules.

We may modify, add, remove, limit, suspend, or discontinue features as the platform evolves or as third-party providers change. We work to keep the platform reliable, but availability can be affected by maintenance, outages, provider failures, network issues, account configuration, usage limits, billing status, or events outside our control.

Hvaq and its software, workflows, designs, documentation, prompts, models, interfaces, branding, and platform content are owned by Hvaq or its licensors. You retain rights to the business data and customer data you provide, subject to the permissions needed for Hvaq to operate the service. If you send feedback, suggestions, or ideas, you allow us to use them without restriction or compensation.

You may stop using the platform or cancel a subscription as permitted in the applicable billing flow. We may suspend or terminate access if payment fails, usage creates risk, a provider blocks or revokes required access, we believe the platform is being abused, or you violate these Terms.

After termination, access to the platform may end and some data may be deleted or retained according to our Privacy Policy, legal obligations, billing records, backups, and legitimate business needs.

The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Hvaq disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, perfect security, provider availability, and accuracy of AI outputs.

To the fullest extent permitted by law, Hvaq will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost profit, lost revenue, lost data, business interruption, emergency response, dispatch, customer communication, provider integration, or third-party service damages. To the fullest extent permitted by law, Hvaq's total liability for claims related to the platform will not exceed the amounts paid to Hvaq for the affected service in the three months before the event giving rise to the claim.

You agree to defend and indemnify Hvaq from claims, losses, damages, liabilities, costs, and expenses arising from your workspace configuration, customer data, connected providers, communications practices, consent practices, dispatch decisions, violation of these Terms, or unlawful use of the platform.

We may update these Terms as the platform, integrations, billing features, provider requirements, or legal requirements change. The updated date above shows when this page was last revised. Continued use of the platform after an update means the revised Terms apply going forward.

Questions about these Terms can be sent to hello@hvaq.pro.