Customer
customer.name
Alex Rivera
Matched to caller ID and confirmed before booking.
Back to integrationsManaged booking integrationComing soon
Managed booking integrationComing soonServiceTitan-ready bookings from every qualified call.
Hvaq answers calls, captures the operational details ServiceTitan teams need, and turns uncertain bookings into clear office action instead of messy follow-up.
Mock booking payload
Call details become a clean ServiceTitan handoff.
Inbound call
answeredCustomer
Alex Rivera
Phone
(555) 014-8296
Address
1420 Maple Grove Ave, Denver, CO
Job type
No heat / furnace
ServiceTitan package
readyCustomer recordmatched
Job notesstructured
Arrival windowprepared
Review statusvisible
Answered
Qualified
Ready to sync
Extracted booking fields
The slider shows the actual kind of information Hvaq pulls from the call before preparing a ServiceTitan booking package.
Phone
customer.phone
(555) 014-8296
Stored with the customer contact for dispatch follow-up.
Service location
location.address
1420 Maple Grove Ave
Captured with city, state, ZIP, and access notes.
Job type
job.type
No heat / furnace
Mapped from the caller's trade and problem description.
Business unit
business_unit
Residential HVAC
Uses the connected ServiceTitan booking defaults.
Priority
priority
High
Urgency is elevated when the call sounds same-day or critical.
Arrival window
arrival_window
May 27, 8 AM-12 PM
Built from caller preference and scheduling rules.
Technician notes
technician_notes
Furnace cycles, no warm air
Plain-language issue summary travels with the job.
Booking status
booking_status
Ready to sync
Clear status tells the office whether provider sync happened.
Review reason
review_reason
Needs office action
Only filled when the booking should be checked first.
Customer
customer.name
Alex Rivera
Matched to caller ID and confirmed before booking.
Phone
customer.phone
(555) 014-8296
Stored with the customer contact for dispatch follow-up.
Service location
location.address
1420 Maple Grove Ave
Captured with city, state, ZIP, and access notes.
Job type
job.type
No heat / furnace
Mapped from the caller's trade and problem description.
Business unit
business_unit
Residential HVAC
Uses the connected ServiceTitan booking defaults.
Priority
priority
High
Urgency is elevated when the call sounds same-day or critical.
Arrival window
arrival_window
May 27, 8 AM-12 PM
Built from caller preference and scheduling rules.
Technician notes
technician_notes
Furnace cycles, no warm air
Plain-language issue summary travels with the job.
Booking status
booking_status
Ready to sync
Clear status tells the office whether provider sync happened.
Review reason
review_reason
Needs office action
Only filled when the booking should be checked first.
24/7
qualified call intake
8+
booking fields captured
1m
review-ready summary
0
forced provider writes
Remotion workflow reel
The whole call-to-booking path, animated.
This reel shows the flow the office cares about: live call, structured intake, provider-shaped fields, and a review path when ServiceTitan should not receive an automatic write.
Call answered
Hvaq greets the caller, confirms intent, and keeps the conversation focused on bookable details.
Job classified
Trade, service category, urgency, and issue summary are normalized before the office sees the request.
Customer matched
Name, phone, email, service address, and location notes are captured for a clean ServiceTitan handoff.
Window prepared
Preferred arrival windows, access notes, and booking confidence are attached to the appointment package.
Provider payload
Hvaq stages or syncs the provider-ready record with dispatcher notes and the original call context.
Office action
Low confidence, missing fields, and provider errors are held for review instead of becoming bad jobs.
Field mapping
What Hvaq prepares for ServiceTitan
The integration is designed around dispatch-ready records: who called, what they need, where the work happens, and whether the office needs to approve anything first.
Caller identity
Customer / contact
Keeps repeat callers and new leads easy to identify.
Service address
Location
Gives dispatch the exact place, access notes, and local context.
Trade intent
Job type
Routes HVAC, plumbing, electrical, and roofing requests correctly.
Issue summary
Job notes
Preserves the homeowner's words for the office and technician.
Urgency
Priority signal
Separates emergency requests from routine maintenance.
Requested window
Appointment context
Gives the scheduler a practical starting point.
Call outcome
Review status
Shows why a booking synced, staged, or needs office action.
Call recording link
Internal reference
Lets the team audit unusual calls without reconstructing them.
Office action means protect the schedule.
The booking is real enough to review, but not clean enough to push blindly. Hvaq keeps the reason visible so a dispatcher can update the status with confidence.
Required customer detail missing
Unsupported service area or trade
Low booking confidence
Availability needs human confirmation
ServiceTitan returned a sync error
Caller asked for office follow-up
ServiceTitan-shaped records
The intake flow is built around provider fields your dispatchers already expect, not a loose transcript.
Sync posture visible
Bookings show whether they are pending, synced, failed, or waiting for office action.
Review queue built in
Exceptions carry the transcript, summary, extracted fields, and exact reason the office needs to look.
Trade-aware routing
HVAC, plumbing, electrical, and roofing language can map into the right categories and follow-up path.
ServiceTitan rollout coming soon
Connect the phone, booking rules, and office review path in one flow.
We can provision the receptionist layer, map booking fields, test call scenarios, and keep ServiceTitan writes behind review until your office signs off.